FREQUENTLY ASKED QUESTIONS

Yes! We offer a variety of colors and flavors to match your event theme or branding. You can mix and match flavors within an order, depending on quantity and packaging preferences.

Absolutely. We specialize in personalized packaging — including custom tags, logos, event names, and ribbon colors — to make your favors uniquely yours. Customization fees may apply depending on design complexity.

Our cotton candy is sealed for freshness and typically remains soft and fluffy for 2–3 weeks when stored properly in a cool, dry place. Avoid heat, sunlight, and humidity for best results.

Our classic cotton candy contains no nuts, gluten, or animal products. However, all products are made in a facility that may handle allergens, so please contact us with specific allergy concerns.

Yes, we offer sample packs so you can experience the quality and flavor before placing a full order. Please reach out to our team for more information and sample pricing.

We recommend placing your order 2–3 weeks in advance of your event. For large or custom orders, 3–4 weeks is ideal to allow for production and shipping.

While we cannot guarantee exact delivery dates, we always do our best to ensure your order arrives close to your requested timeline. Please include your event date at checkout so we can plan accordingly.

Yes. We provide custom-branded favors for corporate clients and large events. Volume discounts are available based on order size — contact us for a personalized quote.

Yes! We can closely match your event color palette through custom cotton candy shades, ribbons, and packaging accents.

We currently ship throughout the continental United States. At this time, we do not ship internationally or to P.O. boxes.

Once prepared, shipping generally takes 2–5 business days depending on your location. You’ll receive a tracking email when your order ships.

If your package arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number. We’ll review the situation promptly and offer a replacement or store credit if appropriate.

Rush production and expedited shipping may be available for an additional fee. Please contact us prior to ordering to confirm availability.

Depending on your location, local pickup or courier delivery may be available for larger event orders. Please inquire before checkout to confirm options.

Store your cotton candy in a cool, dry location away from sunlight, heat, and humidity. Do not refrigerate or freeze. Properly stored, it stays fresh for up to 3 weeks.

We recommend keeping favors indoors or shaded until just before your event begins, as cotton candy is sensitive to humidity and moisture.

Changes or cancellations must be made within 24 hours of placing your order. After that, production may already be in progress and changes cannot be guaranteed.

Due to the custom and perishable nature of our products, all sales are final. If there’s an issue with your order, please contact us and we’ll make it right.

We accept all major credit cards, Apple Pay, and Shopify Payments. Corporate clients may also arrange invoiced orders upon request.

Yes! Our cotton candy favors are elegantly packaged, making them perfect for place settings, dessert tables, welcome bags, or parting gifts.

Yes, wholesale and private label collaborations are available. Please contact us for information on minimums and branding opportunities.

Yes, our catering company also offers mobile dessert carts featuring churros, soft pretzels, beignets, and more. Perfect for weddings, corporate gatherings, and special celebrations.

If you have any questions or special requests, please email us at [your@email.com] or use our contact form. We’re happy to assist with your event needs.