Shipping Policy
Order Processing Time
All cotton candy favors are freshly spun, hand-packed, and prepared with care. Please allow 2- 7 business days for order processing before shipment.
Shipping Rates & Delivery Times
We offer a variety of shipping options and use trusted carriers to ensure your cotton candy arrives fresh and fluffy!
Note: Delivery times do not include order processing time.
Shipping Destinations
We currently ship within the United States only. Looking for international shipping? Contact us, and we’ll see what we can do!
Warm Weather Shipping
To preserve quality during warmer months, we may include cold packs or recommend expedited shipping to protect your order. Additional shipping & handling costs may apply.
Refund & Return Policy
Due to the perishable nature of our cotton candy, we do not accept returns.
However, your satisfaction is our top priority! If your order arrives damaged, incorrect, or not up to our usual sweet standards, we’ll make it right.
Please contact us within 48 hours of delivery by filling out the form below with the following information:
- Your order number
- A brief description of the issue
- Photos (if applicable)
We offer replacements or refunds on a case-by-case basis for:
- Incorrect items received
- Damaged or melted products
- Missing items in your order
All refund requests are subject to approval.